Taxi operators are encouraged to cooperate with alternative taxi services like Uber to provide high quality services to passengers in major cities nationwide. Otherwise, they have to find ways to provide better service to compete with Uber and other alternative taxi companies, said Malaysian Global Innovation and Creativity Centre Chairman, Tan Sri Dr Mohd Irwan Abdullah Serigar (Secretary-General Ministry of Finance)
The existence of an alternative taxi service is not a problem for existing taxi operators because users will choose them if they provide better service at reasonable fares. Mohd Irwan said Uber’s business model allowed Malaysians to generate additional income, especially for low-income earners, and this was in line with the government’s effort to attain a high-income economy.
He said Uber service was safe because it was monitored by Uber’s management. Not just the driver but the passenger will also be assessed—negative rating driver or passenger will be banned from the service. This new service is popular in the US and now in our country. It is a new idea in businesses without borders which are reshaping the global economy.
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