Wells Fargo - Sales Scandal

Federal regulators have slapped former Wells Fargo Chief Executive John Stumpf with a $17.5 million fine for his role in the bank's sales practices scandal.
The Office of the Comptroller of the Currency also announced Thursday it was suing five other former Wells Fargo executives for a combined total of $37.5 million for their individual roles in the bank's poor practices. Two other executives also settled with the OCC, paying million-dollar fines as well.

This is the first time regulators have punished individual executives for Wells Fargo's wrongdoing. The San Francisco-based bank has paid hundreds of millions of dollars in fines and penalties for encouraging employees to open up millions of fake accounts in order to meet aggressive sales goals. Executives like Stumpf did give up tens of millions of dollars in bonuses and pay, but those actions were taken by Wells Fargo itself.

In its investigation, the OCC laid the blame of Wells Fargo's failures directly at the feet of its former management in its suit against the executives. As part of their settlements and lawsuits against these Wells' executives, the OCC seeks to ban all of them from ever working in the banking industry again.

“The root cause of the sales practices misconduct problem was the Community Bank’s business model, which imposed intentionally unreasonable sales goals and unreasonable pressure on its employees to meet those goals and fostered an atmosphere that perpetuated improper and illegal conduct,” the OCC said in its complaint.

“Community Bank management intimidated and badgered employees to meet unattainable sales goals year after year, including by monitoring employees daily or hourly and reporting their sales performance to their managers, subjecting employees to hazing-like abuse, and threatening to terminate and actually terminating employees for failure to meet the goals.”

The highest profile former executive the OCC is suing is Carrie Tolstedt, who was head of Wells Fargo's community banking business until her resignation in 2016. Tolstedt was the executive most directly in charge of Wells' consumer bank, and has been largely blamed for Wells' poor banking culture.

The OCC has sued Tolstedt for $25 million for her role in the bank's scandal, a suit that Tolstedt's lawyers say they intend to fight. Stumpf's fine of $17.5 million is less than Tolstedt because Stumpf settled with the OCC.

“Throughout her career, Ms. Tolstedt acted with the utmost integrity and concern for doing the right thing," said Enu Mainigi, a lawyer who represents Tolstedt. "A full and fair examination of the facts will vindicate Carrie."

The two other executives who settled with the OCC and will pay a fine include Hope Hardison, the bank's top human resources executive, and Michael Loughlin, who was the bank's chief risk officer. Hardison will pay a $2.25 million fine and Loughlin will pay a $1.25 million fine.

Wells Fargo, which has cycled through two permanent CEOs and a host of interim ones since the scandal occurred, agreed with the OCC's decision.

“The OCC’s actions are consistent with my belief that we should hold ourselves and individuals accountable," said Charlie Scharf, who became Wells Fargo's CEO late last year. "They also are consistent with our belief that significant parts of the operating model of our Community Bank were flawed."