Friday, December 16, 2011

80 / 20 Rule


According to the Deloitte survey, the top three priorities for insurers today is to manage channel costs, improve channel productivity and retain channels

Insurers are investing heavily in agency channel recruitment and training. However, the percentage of active agents is low. This has led to high expenses with regard to agency channel management. According to Deloitte’s Life Insurance Channel Management Benchmarking Study-2011 (which included seven participants from the life insurance industry) 88% of individual agency sales are from top 25% agents, which indicates high dependence on a few best performers and the need to improve agent’s productivity across layers.

Tuesday, December 13, 2011

Thank You


I dreamt that I went to Heaven and an angel was showing me around. We walked side-by-side inside a large workroom filled with angels. My angel guide stopped in front of the first section and said, "This is the Receiving Section". Here, all petitions to God said in prayer are received.

I looked around in this area, and it was terribly busy with so many angels sorting out petitions written on voluminous paper sheets and scraps from people all over the world.

Then we moved on down a long corridor until we reached the second section.

The angel then said to me, "This is the Packaging and Delivery Section. Here, the graces and blessings the people asked for are processed and delivered to the living persons who asked for them." I noticed again how busy it was there. There were many angels working hard at that station, since so many blessings had been requested and
were being packaged for delivery to Earth.

Finally at the farthest end of the long corridor we stopped at the door of a very small station. To my great surprise, only one angel was seated there, idly doing nothing. "This is the Acknowledgment Section, my angel friend quietly admitted to me. He seemed embarrassed." How is it that there is no work going on here? ' I asked.

"So sad," the angel sighed. "After people receive the blessings that they asked for, very few send back acknowledgments"

"How does one acknowledge God's blessings? " I asked..

"Simple," the angel answered. Just say, "Thank you, Lord. "

"What blessings should they acknowledge?" I asked.

"If you have food in the refrigerator, clothes on your back, a roof overhead and a place to sleep you are richer than 75% of this world. If you have money in the bank, in your wallet, and spare change in a dish, you are among the top 8% of the world's wealthy. "

"If you woke up this morning with more health than illness .. You are more blessed than the many who will not even survive this day. "

"If you have never experienced the fear in battle, the loneliness of imprisonment, the agony of torture, or the pangs of starvation ... You are ahead of 700 million people in the world."

"If you can hold your head up and smile, you are not the norm, you're unique to all those in doubt and despair......."

Monday, December 12, 2011

Managing Family Business


Family businesses are the cornerstone of many countries in Asia. Either started from migrant workers or the indigenous population of countries, many of such businesses have grown and flourished over the past century and into the current millennium.

Dr Hischam El-Agamy, an executive director of the Switzerland-based business school International Institute for Management Development (IMD), he feels it's time Asian family businesses cuddle the new norm of the global business world or risk fading away.

Grow Or Die
“Businesses only grow or die, they don't stand still,” El-Agamy told StarBiz. Family businesses would be swallowed either way with or without globalisation, if they were to stay stagnant.

Patriarchal Interference
Complacency and maintaining of the status quo of a business were problems most family businesses struggled with. Inteference and instructions given by the patriarchal family leader held firm and whose orders must be followed. Decision-making in a family business was usually faster than that of a large organisation but holding firm to the instructions of the elder person in a family could pose a problem at times when the decision might not be so favourable.

Business Governance
“There's a need for family businesses to establish governance. Governance is very important and this element may be lacking in some family firms compared with multinational companies (MNCs).

“In this case, the decision-making will be better and a family firm must also allow the younger generation to participate in the decision-making and not just by who leads the business,” he said, adding that there was no critical thinking as instructions given would usually be followed.

Explore Other Ideas
Apart from governance, he encouraged family members of Asian family firms to explore the world and called on the older generation to prepare the next generation to take over the business. “They have to go out and spend a year or two to learn. If they go out to learn, they can appreciate the complexity of an MNC (multinational corporation).

“Some Asian family businesses do not plan for succession because they assume the children will take over the business and that could be a problem,” he pointed out.
Another point he made was that a family business must also learn how to integrate non-family employees into the organisation.

Life Insurance Growth 2012

Despite the challenging economic environment, the life insurance industry is expected to chart new business premiums growth of between 10% and 15% next year.

This is attributed, among others, to the low insurance penetration rate, the Government's various projects and tax incentives. The Life Insurance Association of Malaysia (LIAM) in responding to queries from StarBiz said the association anticipated new business premiums to moderately grow between 14% and 15% next year compared with a low double-digit growth this year.

By class of business, investment-linked business continued to enjoy a very strong growth in 2011, it said, adding that the sale of regular premium investment-linked products grew by 26% to RM752mil in the first half of the year from RM597mil in the corresponding period in 2010.

Meanwhile, for single premium business, there was a 16% growth in investment-linked plans, the association said. Total new business premiums for individual policies last year stood at about RM2.8bil compared with RM2.1bil in 2009.

LIAM also said the industry had taken a breather after strong double-digit growths in 2009 and 2010. “However, we expect the performance of the industry to improve by year-end as companies step up their efforts to achieve their business goals.

“The insurance penetration rate in the country is still low with huge upside potential to be captured. The economy in Malaysia is also expected to perform as projected and this augurs well for the growth of the industry,” LIAM said.

For single premium business, there was a move from traditional plans to investment-linked plans as companies favoured the latter due to challenges in providing minimum-guaranteed returns in traditional products under the low interest environment, it noted.

LIAM said it expected retirement-related products, as well as medical and protection-related products, to perform next year.

As part of its five-year strategic plan, the association added it would continue to drive its consumer education programme and raise awareness of the virtues of having life insurance.

Friday, December 9, 2011

Challenges In China


Ten years ago, foreign insurers were lining up to celebrate China’s entry into the World Trade Organization, eager to tap what was certain to become the world’s next big insurance frontier.

A decade on, it is mainly the local insurers that are celebrating. Four out of five foreign insurers are suffering losses in their China operations, strangled by tight regulatory controls and intense competition from local rivals who, the foreigners complain, enjoy unfair advantages. Some foreign firms are heading in the opposite direction, reducing their exposure to China or pulling out completely.

China’s WTO entry did indeed herald a boom. Over the past 10 years, insurers have seen annual premiums jump six-fold to 1.5 trillion yuan ($236 billion). There is room for further growth, backed by a rising middle class in a country with 1.3 billion people.

That boom has produced clear winners, just not among the foreign players. China Life Insurance Co and Ping An Insurance have grown into the world’s first and second-largest insurers by market valuation, respectively, in part thanks to the financial crisis hitting foreign insurers globally. They and non-life stalwart PICC have truly cashed in on the great China insurance sector boom.

China pledged to allow foreign firms “effective management control” in life insurance joint ventures, but it limited foreign stakes to 50 percent while letting them choose their partners freely. Beijing also promised to phase out geographical restrictions on where they could operate. Analysts say while China has met the letter of the law, in practice, the playing field is far from level.

Foreign insurance firms, for example, must endure lengthy and often inconsistent bureaucratic procedures to open a provincial branch, severely retarding their pace of expansion. Sino-foreign life insurance joint ventures have seen their growth typically capped to two provinces a year, a pace that would require at least 17 years to build a nationwide network, Wong noted.

But for insurers, which target Chinese individuals or companies, having a large sales force is crucial, analysts say.

“The licensing restriction has led to many other problems, such as inability to gain economies of scale, weak brand recognition…and in some cases, disadvantage in talent wars,” said Sally Yim, senior credit officer of rating agency Moody’s Investors Service.

In terms of ownership, foreign insurers can only enter China’s life insurance market by setting up a joint venture with a local firm and their stake is capped at 50 percent.

China’s life insurance sector, crowded with 61 players, is dominated by China Life and Ping An, which combined make up close to 50 percent of the entire market. The non-life space is dominated by PICC Property and Casualty Co Ltd, which holds a 37 percent market share.

Foreign players have clearly failed to cash in. Of the 47 foreign insurers and JVs operating in China last year, only 11 made a profit, according to Moody’s. Despite their numbers, the foreign share of China’s life insurance market has shrunk to less than 5 percent from a peak of 8.9 percent in 2005. The non-life piece of the pie is but a sliver at around 1 percent.

In China, their troubles have been compounded by an influx of local entrants in recent years, some of which now boast much wider sales networks, while a growing number of major Chinese banks also have made forays into the industry, threatening the main sales channel for some foreign insurers.

Frustrated and disillusioned by the slow pace of deregulation and increasing local competition, firms such as AXA SA and Sun Life Financial have reduced ownership in their China joint ventures over the past year. New York Life quit China completely in January.

The main regulatory hurdle facing non-life insurers is the lack of access to compulsory third-party motor insurance policies. Analysts say this greatly hinders their ability to compete in the auto insurance market, which makes up more than 70 percent of non-life premiums.

According to a PriceWaterhouseCoopers survey released on Monday, most of the 28 life and non-life insurers expect their market share to stagnate around current levels over the next three years. It also showed that the level of commitment of foreign insurers toward China has been falling since 2008.

Despite the gloomy outlook, analysts say it is unlikely that foreign insurers will abandon the Chinese market altogether given its potential. They also need to be in the world’s second-largest economy to ward off a slowdown in United States and Europe.

BCG estimates that China’s gross written premiums will grow around 11 percent every year between 2010-2017, compared with an annual pace of about 4 percent in the United States, 2 percent in Japan and less than 1 percent in Britain.

“It’s very important for investors to participate in the China story. There’s not much growth in the U.S. and Europe and if you look eastward, China remains an attractive market,” Moody’s Yim said.

Takaful Potential


Bank Simpanan National (BSN) aims to aggressively grow its newly launched wealth management division by tapping into the underserved takaful market.

Its deputy chief executive of credit management and business support Winston E. Jeyaprakash said it is looking for the wealth management division, which was launched in June, to contribute between 12% and 15% to the bank's revenue by end-2012

"It (takaful business) is a lucrative market because the penetration rate is low in this country. The majority of BSN's customers are Muslim and it is a lucrative avenue for us to tap into," he told reporters yesterday at the launch of Giro Takaful Hajj.

He said the division aims to provide a full range of financial planning products and services to complement the overall business of the bank with further value-added products and services.

"We noticed the growing demand for financial management products among Malaysians, whether financial planning for retirement, education, healthcare or others. We offer products for each lifecycle to support the financial needs of our customers," Jeyaprakash said.

He added that BSN is looking to package products from its wholly-owned subsidiary Prudential BSN Takaful Bhd (PruBSN) with existing products.

Jointly launched by PruBSN and BSN, the Giro Takaful Hajj is a family takaful plan that provides protection and savings.

Available since August, Jeyaprakash said it is the sixth product launched under the PruBSN and BSN partnership and sales have been encouraging so far.

PruBSN CEO Azim K. Mithani said: "Building on our relationship with BSN as a shareholder and distributor is crucial and vital towards growing our bancatakaful business and is in line with PruBSN's aspiration to be the number one local takaful operator."

He added that as of June, PruBSN's share of the takaful market in Malaysia was 27%, making it the second biggest company in the industry.

PruBSN distributes its products through its own agencies, Affin Islamic and BSN, which currently has eight million customers and 385 branches. BSN opens eight to 10 new branches each year.

Critical Illness Cover


An eighth successive decline gave the FTSE 100 its longest losing streak since 2003 with Prudential among the fallers. Prudential slid 3.5 per cent to 555p as analysts questioned whether management’s targets were realistic in the market turmoil.

At a meeting last week in Kuala Lumpur, Prudential said it remained on track to double Asian new business and profits by 2013.

“We’re left still struggling to see how they would meet these,” said Exane BNP Paribas. “The main justification appeared to be extrapolation of first-half trends. The rather gloomy economic outlook was not mentioned.”

Prudential has boosted growth in markets such as Malaysia by cross selling to existing customers, a trend Exane argued would not be sustainable.

Feedback from agents also suggested to the broker that customers might be buying critical illness cover thinking it was income protection. (One lump sum is paid upon policyholder being diagnosed for 36 Critical illnesses.)

“The company risks long-term brand damage if policyholders expect payments for illness which are not paid by the group,” said Exane. It forecast Prudential to fall short of its Asian new business target by more than a third.