Operated 24 hours, seven days a week by Telekom Malaysia, the service aims to improve the overall process following a road accident by offering road accident victims timely roadside assistance, including help in obtaining towing services to approved workshops, and objective guidance on making a motor insurance or takaful claim.
Accident Assist currently only serves private cars within Kuala Lumpur and Selangor, but the pilot programme will be extended nationwide later this year, The Star reports. The call centre was set up following consultation with the police, Health and Finance ministries, the Attorney-General’s Chambers, the judiciary, consumer associations, Bank Negara Malaysia, the Malaysian Bar Council and the transport operators association.
Comprehensive policy holders, whose roadside assistance services are free-of-charge, will be redirected to their insurer when they call the helpline, while third-party, fire and theft policy holders who do not have accident assistance will be offered towing and repair services by PIAM’s approved workshops, the daily reports.
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