In a statement today, Piam expressed its profound disappointment over MyCC’s decision on September 14 in relation to an arrangement between Piam and the Federation of Automobile Workshop Owners’ Association of Malaysia (FAWOAM) on the minimum hourly labour rates and spare part prices for six commonly used vehicle models, namely Proton, Perodua, Naza, Nissan, Toyota and Honda.
“After three years, Piam is deeply disappointed that MyCC has released a decision that does not fully take into consideration the voluminous evidence tendered and legal arguments submitted. MyCC’s decision rejects legal and regulatory certainty and is a decision against consumers and the motoring public of Malaysia. Piam will lodge a strong appeal against the decision,” it said.
It said under the direction of Bank Negara Malaysia (BNM) to safeguard the interests of consumers, Piam had agreed with FAWOAM to resolve the prolonged dispute between insurers and repairers over spare parts trade discounts and labour rates.
Besides that, Piam said it had tendered clear and robust evidence to MyCC that the arrangement with FAWOAM benefited consumers in terms of faster turnaround time for repairs, less complaints and growth in the numbers of repairers, thus enhancing the availability of repairers for accident repairs.
It added that an independent economist’s report by RBB Economics United Kingdom, which showed clear and robust tangible evidence of how consumers benefitted from this agreement, was also presented before MyCC on two occasions.
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