MCA (CPRICM) - Assist Insurance Customer

The MCA Civil Society Movement Bureau has set up a non-governmental organization to seek justice for unfairly treated insurance claimants. The Campaign To Protect The Right Of Insurance Consumers of Malaysia (CPRICM) was set up after receiving appeals from over 30 insurance policyholders for help.

Many Malaysian suffered unfair treatment by the insurance companies who terminated their life and medical policies at a time when they and their families needed the protection the most. Most of the cases involved those undergoing life-saving treatment but we left in a quandary after being told that their policies were rejected for breaching the medical history disclosure clause.

CPRICM aims to create better awareness among consumers as to their rights as insurance policyholders while seeking a review of certain practices by the insurance industry. Among them, was the medical history disclosure clause involving some 140 items.

Most insurance agents fail to properly advise their clients resulting in problems cropping up only after the insurance policies are purchased. CPRICM also would like to invite the top management of insurance companies and Bank Negara to dialogue to try and settle the disputes amicably on some policy matters.

Those who have been unfairly treated by their insurance companies to contact the CPRICM secretariat at 011-1093 3109.