Insurers To Speed Up Claim For Flood Victims

Insurers providers in Malaysia are ready to help speed up the process for flood victims with flood insurance to claim payment for losses suffered, and also reminded others unaffected by floods to make sure their properties are insured against floods.

In a joint statement released today, Persatuan Insurans Am Malaysia (PIAM) and Malaysian Takaful Association (MTA) both gave an assurance that insurance and takaful companies will expedite the claims process for policy holders who are insured against flood damages.

Policy / certificate holders are advised to contact their insurers or takaful operators for further advice as the scope of cover, terms and conditions including relief measures accorded by one insurer or takaful operator may differ with another.

PIAM and MTA also provided a guide for customers to help enable a quicker claims process.
In the unfortunate incident of suffering a flood loss, kindly refer to the checklist below to ensure that your insurer / takaful operator could assist to provide for an expedited claims process:

“Step 1: Check to ensure that your policy / certificate is extended to cover flood;

Step 2: Notify your agent /intermediary with details of the loss;

Step 3: Provide complete information including all relevant supporting documentation to your insurer takaful operator including photograph if any;

Step 4: Depending on the severity of loss, your insurer / takaful operator may appoint an independent loss adjuster to assist you in filing your claim,” the statement said.

Urging the public to be extra careful amid the current rainy season, the two associations also advised the public to “remain vigilant, avoid taking unnecessary risks and to protect lives, assets and properties”.

As flood coverage is optional under standard insurance policies against fire and for motor vehicles, the two associations advised all their customers to review their policy coverage to ensure their properties are insured against flood, and to contact their agent or insurers or takaful operators for further advice if necessary.

PIAM and MTA would like to remind policy/ certificate holders who are not impacted by these unfortunate flood events to take time to review their coverage to ensure that their interests are adequately protected for natural calamities like flood which is occurring on more frequent basis due to the effects and fallout from the global climate crisis.

The two associations also provided a list of hotlines that insurance and takaful customers can call, including some that were specified as 24-hour hotlines.