These simulations act like practice reps. It makes a new employee experienced, even if they’re brand new. The technologies are used to help train staffers about such things as calming an angry customer or remaining calm themselves during a robbery, according to the report. They are also used to provide virtual tours and explanations of bank branches, the company’s history and employee benefits.
With this teaching method, Bank of America aim to provide a hands-on and interactive training approach to staff, so that they have the capacity to better understand the complexities of their jobs and the bank itself.
More than 200,000 staffers around the world — both new recruits and existing employees — have used at least one of the technologies for training. The immersive experience delivered by the technology helps simulate conversations with customers during training: “It’s hard to teach traditionally. VR creates anxiety, it gets your heart rate up. It makes you nervous.”
For example, in January, Workplace VR startup Gemba raised $18 million in a Series A funding round to continue expanding its selection of training simulations, tools, events and learning experiences.
In October 2022, it was reported that the Interpol has built a global virtual training facility in a private metaverse that includes a training course on travel document verification and passenger screening.
No comments:
Post a Comment