Ghost Customer - At the time of the offences, Lai had held the position of assistant vice-president and was working as a unit manager with Manulife Financial Advisers. In December 2019, Lai met a former colleague and proposed using his personal details to register for an insurance policy. Lai told him that he would not have to pay for the policy as she would do so.
Lai told him that she wanted to hit her sales target and was willing to spend money to complete policies. He gave her his personal details, including a copy of his NRIC. On Dec 20, 2019, Lai registered an insurance policy with her former colleague’s particulars using a company account belonging to a financial representative she was supervising.
Lai logged in to her down-line's account to register the insurance policy for her former colleague. With neither Lai’s former colleague nor Tan physically present, Lai then dishonestly affixed eight false signatures to various documents before submitting them to herself for approval.
After Lai arranged for payment of the policy premium of $7,031.20 on behalf of her former colleague, Manulife Financial Advisers paid Lai, Tan and Lai’s branch manager a total of $8,354.30 in commission, overriding fee and bonus payments.
Surrender Policy - On Dec 20, 2020, Lai filled in a surrender form with her former colleague’s details and a fake signature purportedly signed by him without his knowledge, and submitted it to her company. In a similar manner, Lai caused three other policies to be registered under three different people’s names. One of them involved another financial representative she was supervising.
On April 29, 2022, Tan made a complaint to Manulife Financial Advisers regarding Lai and the company conducted an investigation, only to find it inconclusive then due to Lai’s lack of cooperation.
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