Thursday, August 15, 2024

Productive Salesman & Inept Manager

Managers play a crucial role in shaping an employee’s experience. Research shows that nearly 70% of the variability in employee engagement can be predicted by their managers’ behavior, decisions, and personality traits. In other words, whether people are happy, energized, or miserable at work depends mostly on their boss—and whether or not they’re an incompetent manager.

Employee Quit Their Boss Not Their Job
The impact of managers on employees often skews more detrimental than empowering. Many employees quit their boss, not their job. Research suggested that more than 50% of employees quit to escape an incompetent manager.

There are several reasons of managers being incompetent. One of the most glaring is inept individuals advancing their careers and climbing the organizational ladder to "fail upwards". 
Some incompetent managers get ahead due to their overconfidence or narcissistic traits. Some individuals can get ahead through their powerful connections, political skills or purely by some luck theory can’t explain.

Failing As Manager
It Is not uncommon for individuals who perform well in their jobs as individual contributors to fail to perform as expected when given managerial or leadership responsibilities, much like great individual athletes can disappoint after retiring and transitioning to team coaches or managers.

The core premise of the principle is simple: “In an organizational hierarchy, every employee tends to rise to his level of incompetence.” That is, people get promoted until they are no longer worthy of promotion, which means that their actual potential is where they end up minus one level, or the role before their stagnation.

The Peter Principle
The Peter Principle is an old concept, but it still explains some of the biggest problems in organizations: The presence of incompetent managers who frustrate their subordinates and the leaks and silos in talent development.

Many workers have experienced working with someone who ended up as your boss without having the leadership or management skills to manage people. According to the original example from the authors’ book, in a pill-rolling factory, a high-performing factory worker, once promoted to their first managerial role, would stay there until the end of their career because they did not have the people skills to manage effectively. Remember, these workers were promoted based on how fast they produced roll products but didn’t know how to manage other workers.

Sales Organization
A research done on promotion practices in 153 different sales organizations over six years, covering nearly 40,000 workers considered for promotion to managerial positions.

First, they found that companies still prioritize employees’ prior performance (individual sales performance in this case) over their managerial potential in their promotion decisions. It seems little has changed since the 1960s when many factories promoted workers into managerial roles based on manufacturing efficiency rather than managerial potential.

Second, they discovered that new managers’ pre-promotion sales performance was negatively related to their effectiveness as managers, such as in team management and creating collaborative commissions. High-performing sales workers often turn out to be less effective or incompetent managers.

Promotions focusing on past performance can lead to employees reaching their level of incompetence. This practice can be costly for organizations and individuals by promoting managers with inadequate skills or stripping promotion chances from those with excellent managerial skills who fall a bit behind in a cutthroat sales competition.

The core mechanisms of the Peter Principle are useful and insightful by showing that incompetent managers sometimes emerge not solely due to toxic characteristics or nepotism, but also because of inefficiencies in organizational incentive systems. The principle suggests that merit-based incentive systems can be problematic by promoting unprepared or unsuitable people into managerial positions in some cases.

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