The five are the Malaysian Medical Association (MMA), the Association of Private Hospitals Malaysia, Life Insurance Association of Malaysia (LIAM), Malaysian Takaful Association, and Persatuan Insurans Am Malaysia.
In a joint statement today, they said the initiatives are to improve the overall customer experience across the healthcare ecosystem. This will be done via the Healthcare Partners Protocol & Solutions Committee (HPPSC) platform.
The four broad categories of initiatives include improving communication between medical practitioners and insurers, takaful operators; enhancing transparency in panelling and review processes for cashless facility; improving medical and health insurance / takaful claims management operational efficiency; and streamlining the guarantee letter issuance process.
A dedicated "doctor-to-doctor" hotline was set up by insurers and takaful operators in April 30, 2026, to support and address claim enquiries and enable direct discussions between medical practitioners and insurers and takaful operators' medical advisory teams.
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