A woman who travelled by coach from Kuala Lumpur to Singapore allegedly suffered dozens of bedbug bites that left her itching all over her body. Administrative executive Natalie Yap, 29, wrote on Facebook detailing her unpleasant experience onboard Starmart Express' "first class massage coach" on Monday (Dec 26), and demanded that the company provide a full refund for her trip and medical expenses.
The Singapore permanent resident, who was in the Malaysian capital for the Christmas holidays. Ms Yap said she and 26 other passengers had boarded the bus near Kuala Lumpur's Berjaya Times Square at around 4pm on Monday.
She fell asleep almost immediately, but woke up an hour later as her whole body was itching. To her horror, she discovered bedbugs on her seat and clothes. Yap then approached the bus driver to request to change buses, but was told there were no available ones due to the hectic festive schedule.
"He refused to admit there were bedbugs on the bus and implied that it was because my clothes were dirty. He also told me that if there were really any bedbugs, why was I the only one complaining while the rest of the passengers kept quiet," said Yap, who paid about $70 ticket for a return ticket.
She said that she subsequently moved to a seat near the front of the bus that had no seatbelt, and was forced to endure an uncomfortable ride for the next four hours until the bus reached a rest stop. It was there when she discovered that almost all the other passengers were also suffering from bedbug bites.
The bus arrived in Singapore at about 1am on Tuesday. Yap estimated that she suffered more than 30 bites on her arms, legs and upper body. She paid $64 to see a doctor, who gave her anti-itch medicine and cream.
Starmart Express specialises in long distance express bus services between Malaysia, Singapore and Thailand.
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